Mansion casino was established back in 2004, licensed and regulated by the government of Gibraltar and UKGC, and powered by playtech, mansion casino is one of the largest names in UK online gambling market today. This casino is restricted for U.S based players.
Dealing with playtech, mansion casino offers a vast selection of gambling games, If you’re a slots games lover, you’ll most likely find your favorites in this casino as they offer some famous slots titles such as Marvel video slots, Crazy7 slot and much more. There’s undoubtedly a game that suits your preferences.
However if would rather spend your funds enjoying a special table games gambling experience then no worries, mansion casino also caters to these kinds of players as they offer a special mixture of table games such as roulettes, blackjack, baccarat, poker games, dice games etc… that comes equipped with state of the art visual effects to make your experience even more enjoyable.
There are some points to consider
- Gambling with your money can be stressful and not fun as it supposed to be, if you’re unsure about the safety and fairness of the establishment. Mansion casino strives to ensure their players of their total safety as they use high security standards such as 128-bit SSL encryption, which allows the casino to completely protect the player’s sensitive data and financial coordinates. They also operate on safe and secure servers protected by the most recent firewall technology available.
- Mansion casino has put down a dedicated customer support available 24/7 for their customers, through live chat option on the site, phone or email very similar to the Guts Casino.
Although despite all that, just a little research is sufficient to find yourself drowning in a pool of complaints and warning about the casino’s customer support and banking procedures. As a large number of players have complained that the customer support was totally unresponsive, rude and just plain useless, when trying to solve a problem, or just ask a questions for some rare cases, that accompanied by the casino well established policy of refusing to discuss player complaints with a 3rd party dispute mediation services, which caused the substantial and continuously growing pile of unresolved complaints.
How about withdrawing your money?
What good is an online casino if you can’t even access your winnings properly, as most complaints discussed earlier seem to have a point in common, other than the unhelpful and useless customer support, it’s the banking procedures. Thanks to the casino’s shady banking requirements, the players have found the hard way that it’s extremely easy to make deposit, as it takes just few minutes in some cases, that’s a good thing right?
Well yes and no, quick and easy deposits could be a huge positive to the casino’s favor, if it wasn’t accompanied by extremely difficult and nearly impossible withdrawal procedures. Even e-wallet methods have reported to take more than a week to process, which is just illogical.
Players have been requested to send multiple ID verification pieces in order to complete the withdrawal, as some took nearly two months to complete, which clearly indicate the casino’s shady policy and attempt to stall and wear out the players in order to make them gamble away their funds.
Some cases with large winnings the casino has requested multiple requirements to be fulfilled, followed by some tedious, long and unhelpful back and fourth conversation, and at the end they’ve requested some needless documents like a notarized ID, which is expensive and time consuming to begin with, just to refuse the payment at the end.